ServiceNow (NYSE: NOW) is a cloud computing company that builds enterprise software to manage digital workflows and automate business processes. Its offerings are designed to replace manual work and legacy systems with cloud-based, service-oriented applications that support IT operations, customer service, human resources, security response and other enterprise functions.
The company’s flagship product family is the Now Platform, a suite of subscription software and platform services that includes IT Service Management (ITSM), IT Operations Management (ITOM), IT Business Management (ITBM), Customer Service Management (CSM), HR Service Delivery, Security Operations and Asset Management. The platform also provides low-code/no-code application development, analytics, workflow automation and integration capabilities that enable customers to extend and customize solutions.
ServiceNow was founded in 2004 by Fred Luddy and is headquartered in Santa Clara, California. It operates globally and serves organizations across industries and geographies, offering cloud-delivered solutions and professional services to help enterprises modernize service delivery and improve operational efficiency.
The company is publicly traded on the New York Stock Exchange under the ticker NOW. Its executive leadership includes Bill McDermott as chief executive officer. ServiceNow emphasizes partnerships, platform extensibility and enterprise-grade security as part of its strategy to support large and mid-market customers in their digital transformation initiatives.