Twilio Inc. is a cloud communications platform-as-a-service (CPaaS) company that enables developers and businesses to integrate real-time communication capabilities into their applications. Through its application programming interfaces (APIs), Twilio provides voice, messaging, video and email services that can be embedded directly into software, mobile apps and websites. Its developer-centric approach allows organizations to build, scale and operate communication workflows without managing infrastructure.
The company’s core offerings include Twilio Programmable Messaging for SMS, MMS and chat; Twilio Programmable Voice for inbound and outbound calling; Twilio Video for interactive video applications; and SendGrid by Twilio for email delivery. In addition, Twilio Flex serves as an omnichannel contact center platform that combines voice, messaging, chat and CRM integrations to support customer engagement. Twilio’s ecosystem also extends to IoT connectivity via its Super SIM product and to identity verification services through Authy.
Founded in 2008 by Jeff Lawson, Evan Cooke and John Wolthuis, Twilio completed its initial public offering in June 2016 on the New York Stock Exchange under the ticker “TWLO.” The company has grown through organic development and strategic acquisitions, most notably the 2020 acquisition of Segment, a customer data platform, enhancing Twilio’s ability to offer personalized, data-driven communications.
Headquartered in San Francisco, Twilio serves millions of developers and thousands of enterprise customers across more than 180 countries. Under the leadership of co-founder and Chief Executive Officer Jeff Lawson, Twilio continues to expand its global footprint, with regional offices in Europe, Asia Pacific and Latin America, supporting industries such as retail, healthcare, financial services and on-demand marketplaces.