Twilio Inc. (NYSE: TWLO) is a cloud communications platform-as-a-service (CPaaS) company that enables developers and enterprises to embed communications into web and mobile applications. Its core offering is a suite of programmable APIs that handle messaging (SMS, MMS, and chat), voice calling, video, and user authentication. Twilio’s platform is designed to help businesses build customer engagement and communication workflows without managing telecommunications infrastructure directly.
The company’s product portfolio includes programmable voice and messaging APIs, Twilio Video for real‑time video applications, and Twilio Authy for multi‑factor authentication. Twilio also offers Twilio Flex, a cloud-based contact center platform that can be customized and integrated with back-end systems, and Twilio SendGrid, an email delivery and marketing platform acquired in 2019. Over time Twilio has expanded its capabilities through acquisitions and organic development to support customer engagement, security, and omnichannel communications.
Founded in 2008 by Jeff Lawson, Evan Cooke and John Wolthuis, Twilio is headquartered in San Francisco, California, and serves a global customer base across industries such as e-commerce, healthcare, financial services and technology. The company’s services are aimed at software developers and enterprise IT organizations that require programmable, scalable communications solutions. Twilio’s leadership has emphasized developer-friendly tools, API-driven integration, and a platform approach that lets customers compose communications into broader application workflows.