Zoom Video Communications, Inc. (commonly referred to as Zoom) is a provider of cloud-based communications and collaboration solutions. The company's platform supports video conferencing, voice calling, instant messaging, webinars and large-scale virtual events, and meeting room systems, marketed to businesses, educational institutions, government organizations and individual users. Zoom's product lineup includes Zoom Meetings, Zoom Phone, Zoom Rooms, Zoom Video Webinars and Zoom Chat, and the company offers integrations and extensions through a developer marketplace and third-party apps.
Founded in 2011 by Eric S. Yuan, Zoom is headquartered in San Jose, California, and serves customers around the world. The company completed its initial public offering in 2019 and experienced rapid adoption of its services during the global shift to remote and hybrid work in 2020. That acceleration expanded Zoom's customer base and prompted the company to broaden its feature set and enterprise offerings to address larger-scale deployments and varied use cases.
Zoom operates on a software-as-a-service (SaaS) subscription model with free and paid tiers, supporting single users through to large enterprises. Its platform emphasizes ease of use, scalability and interoperability across devices, and is used for day-to-day meetings, contact center and telephony replacement, virtual events, and collaborative workflows. The company also places emphasis on platform extensibility, enabling partners and customers to build or integrate applications that complement Zoom’s core services.
Eric S. Yuan remains the company's founder and chief executive, and Zoom continues to position itself as a vendor focused on unified communications for hybrid work environments. Strategic priorities include expanding product capabilities, improving security and privacy features, and growing adoption across global markets and industry verticals.